Ellicott House

Life at Our Community: Real Resident Voices

Hear directly from the people who know our community best : Our Residents! To ensure total transparency, the highlights below are pulled from verified resident satisfaction surveys completed over the last two weeks. While every community encounters everyday maintenance requests and constructive feedback, we view those moments as valuable opportunities to improve, elevate our service, and grow alongside our residents. Below is a real look at how our on-site team delivers fast support, clear communication, and a welcoming place to call home.

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Repairs are consistently done on a timely basis and done well. Really appreciate the customer service focus from the team.

— Mathilde A. (Verified Resident Survey

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 Prompt and friendly service by Georgie! Overall a good experience—would be 5 stars when the hallway carpets get updated.

— Candis C. (Verified Resident Survey)

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Oscar is always professional and lovely! Appreciate the recent maintenance efforts across the property.

— Antonia B. (Verified Resident Survey)

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The concierge people are very nice and the cleaning company is great. Hope to see faster turnarounds on building utility fixes.

— Brian C. (Verified Resident Survey)

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Everything is looking great! Friendly staff and excellent responsiveness on service requests.

— Begli D. (Verified Resident Survey)

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Quick response from maintenance and I'm having a good time living here.

— Cristiano P. (Verified Resident Survey)

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Maintenance was quick to get the work done and did a good job. Overall living experience is good.

— Mayo A. (Verified Resident Survey)

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The maintenance gentleman solved the problem right away and was kind enough to explain everything. Please continue with the excellent level of communication!

— Natasha B. (Verified Resident Survey)

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The service was great, they cleaned up behind themselves, and were very polite. I love where I live!

— Sean P. (Verified Resident Survey)

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I appreciate the extremely quick and friendly response to my work request. Maintenance crew is super; they are always friendly and helpful!

— Janet W. (Verified Resident Survey)